Business Process Optimization Specialist

Acba Bank OJSC

- Discover and map end-to-end banking workflows by collaborating with business units, branches, and operational teams - Build and maintain a centralized, enterprise-wide process inventory as a single source of truth for the Bank's business processes - Analyze operational data using process mining and process intelligence techniques to identify bottlenecks, compliance gaps, and improvement opportunities - Model current- and target-state processes using standardized BPMN 2.0 diagrams that are clear to both business and technical stakeholders - Redesign and optimize workflows to improve efficiency, scalability, and business value before implementing automation initiatives - Translate optimization opportunities into clear business requirements, user stories, and acceptance criteria for technology teams - Collaborate with RPA, AI/ML, Software Development and other technical teams to implement, test, and validate digital solutions - Define process performance indicators (KPIs) to track, measure, and report the impact and benefits of optimized processes

- University degree in Business Administration, Economics, Management, Information Systems, Engineering, Finance, Banking, or a related field - Experience in business process analysis, business analysis, operational improvement, process management, project management, digital transformation, or a similar role - Strong understanding of business process mapping, process optimization, and process documentation methodologies - Ability to understand complex operational workflows and break them down into clear, structured, and visual process models - Good understanding of banking operations, financial services, enterprise systems, or regulated organizational processes is an advantage - Experience working with technology, IT, automation, or digital transformation teams is an advantage. - Excellent interviewing, workshop facilitation, and stakeholder management skills - Ability to ask precise questions, identify hidden process steps, and understand how work is actually performed, not only how it is formally described - Strong visual thinking and ability to create clear process diagrams and structured documentation - Ability to communicate effectively with both business users and technical teams - Attention to detail combined with the ability to see the end-to-end process picture - Curiosity, persistence, and willingness to dig deep into operational details - Practical mindset focused on measurable business impact, not documentation for its own sake - Ability to manage multiple process discovery and improvement initiatives simultaneously - Strong written and verbal communication skills

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