IT Help Desk Specialist

Acba Bank OJSC

- Receive, process and classify employee service requests and incidents based on their priority and impact - Provide remote support by resolving standard employee service requests, incidents, and frequently asked questions - Propose improvements to service requests and incident management processes - Perform other duties as defined by the Bank’s internal policies and procedures

- ​​​Higher education (preferably in Finance, Economics, and/or IT/Computer Science) - Minimum 1 year of professional work experience (preferably in the Financial and/or IT sectors) - Ability to work with software applications - Knowledge of employee inquiry handling principles (familiarity with the ITIL framework will be considered an advantage) - Strong collaboration skills and ability to work effectively within a team environment - Highly organized with strong self-discipline and self-management capabilities - Strong analytical and logical thinking mindset - Proven ability to resolve issues quickly, efficiently, and proactively - Good understanding of banking business processes and operations - Knowledge of technical English - High level of punctuality, accountability, and strong ownership of results

Apply here https://ats.hirebee.ai/en/jobs/it-help-desk-specialist/apply?source_id=staff Please mention in your application that you have learned about this position from MyJob.am