Business Process Manager

SoftConstruct

- Analyze existing business processes for improvement and optimization - Design and document new processes aligning with business objectives and best practices - Gather requirements from stakeholders to ensure process designs meet business needs - Lead the implementation of new processes, defining roles, responsibilities, and timelines - Coordinate with IT teams for system integration and automation to support improvements - Conduct training sessions and workshops to ensure successful adoption of new processes - Develop KPIs and metrics to measure process performance - Monitor process execution, identify bottlenecks or deviations, and implement corrective actions - Continuously optimize processes based on feedback, data analysis, and industry best practices - Drive change management initiatives to ensure smooth transitions during process changes - Communicate process changes, gather feedback, and address concerns with stakeholders - Ensure that processes comply with regulatory requirements, industry standards, and internal policies - Maintain comprehensive documentation of all business processes, workflows, and related procedures

- Master’s degree in Business Administration, Management, Engineering, or a related field - Advanced proficiency in Armenian and English languages - At least 3 years of working experience in business process management, process improvement, or related roles - Strong analytical skills with the ability to assess complex processes and identify optimization opportunities - Excellent project management skills, including planning, execution, and stakeholder management. - Proficiency in process modeling and mapping tools (e.g., BPMN, Visio) and project management softwar - Knowledge of business process automation, workflow optimization, and change management principles - Effective communication skills, both verbal and written, with the ability to collaborate across teams and levels - Certifications such as Lean Six Sigma, Business Process Management (BPM), or Project Management (PMP) are a plus - Strong time management and interpersonal skills

Apply here https://peopleforce.softconstruct.com/careers/v/1235-business-process-manager Please mention in your application that you have learned about this position from MyJob.am