Reservation-sales agent
Company
Deluxe Technologies LLC
Category
Job Address
Application Deadline
Sales & Marketing
Yerevan, Armenia
10/06/2025
Responsibilities
- Handle incoming inquiries and reservations from potential clients
- Provide accurate information about our holiday homes and services
- Assist clients in selecting the most suitable holiday home based on their preferences and budget
- Negotiate and finalize bookings, ensuring all necessary documentation is completed
- Upselling services (breakfast, tours, car rental, airport pick up, cleaning, etc.)
- Respond to booking inquiries (phone call, text message, WhatsApp, email, etc)
- Answer to guest inquiries via OTA channels such as Booking.com, Airbnb, etc
- Follow up with guests to receive documents/information prior to their arrival
- Process the documents (such as crop the image, upload into the system, etc.)
- Record guests' information and documents in the Company's system, PMS as well as DTCM
- Send email to community / register guests prior to their arrival with the building
- Collaborate with the Sales team to achieve sales targets and contribute to team success
- Stay up to date with industry trends and competitor offerings
- Prepare and present sales reports to management
Required Qualifications
- Prior experience in sales and business development
- Strong verbal and written communication skills in English (Arabic and other languages would be plus)
- Genuine commitment to providing excellent guest service and the ability to empathize with guests needs
- Strong problem-solving skills with the ability to think on your feet and find effective solutions
- Proficiency in using computer systems
- Ability to adapt to changing procedures, technologies, and responsibilities
- Collaborative attitude with a willingness to work effectively within a team
Application Procedures