Customer Experience Development Specialist

Evocabank

- collect and analyze customer feedback and satisfaction indicators - identify areas for improvement in the customer journey and service processes - prepare reports on customer experience metrics and propose improvement initiatives - collaborate with relevant departments to implement initiatives aimed at enhancing customer satisfaction - participate in projects aimed at improving service quality and the overall customer experience

- higher education in Business Administration, Marketing, Economics, or a related field - at least 1–2 years of experience in customer experience, customer satisfaction, business analysis, or a related field - analytical thinking and the ability to interpret data and prepare reports - good knowledge of MS Office, particularly Excel and PowerPoint - strong communication skills, a customer-oriented mindset, and the ability to work collaboratively - good command of English and Russian

Please send your CV to cv@evoca.am by indicating "Customer Experience Development Specialist" in the subject line of the e-mail. Please mention in your application that you have learned about this position from MyJob.am