Customer Care Specialist (Calls)

MAQOOR LLC

- Handle incoming customer calls professionally, ensuring fast, polite, and solution-oriented communication - Provide clear guidance on services, pricing, order status, and delivery options - Manage customer inquiries, complaints, and special requests with care and efficiency - Proactively follow up with clients to confirm satisfaction and resolve pending issues - Support sales through service recommendations, upgrades, and seasonal offers when appropriate - Accurately record customer interactions and order details in the internal system - Coordinate with operations, delivery, and production teams to ensure smooth service execution - Monitor service quality and report recurring issues or improvement opportunities - Maintain confidentiality and professionalism in all customer communications - Contribute to continuous improvement of customer experience processes

- Proven experience in customer service, call center, or client support roles is preferred - Excellent verbal communication skills and clear, confident speaking manner - Strong listening and problem-solving abilities - Ability to remain calm, polite, and professional in challenging situations - High level of responsibility, punctuality, and attention to detail - Basic computer skills and ability to work with CRM or internal systems - Ability to multitask and manage time effectively in a fast-paced environment - Customer-oriented mindset with a strong focus on service quality - Fluency in Armenian i Russian and English is a must have - Willingness to learn company services, processes, and quality standards - Team-oriented attitude with the ability to work independently when needed

Apply here https://www.maqoor.com/apply Please mention in your application that you have learned about this position from MyJob.am