Operations Representative (Live operations and Support)

Buymie

- Manage and monitor live orders using the internal prediction tool - Detect, report, and suggest improvements for technical issues or bugs - Identify and resolve operational issues to ensure smooth experiences for customers and contractors - Respond promptly to contractor inquiries via email, chat, and phone - Follow and enforce company procedures and policies - Collaborate with other teams to ensure efficient workflows and maintain high service standards - Provide actionable feedback to relevant departments to improve processes and service quality - Perform additional duties to support the operations team and overall business goals

- Up to 2 years of experience in a relevant role (operations, customer support, or logistics) - Excellent written and spoken English - Quick assessment of situations and effective problem-solving skills - Strong interpersonal skills for working with diverse teams - Availability for night shifts (not overnight) and weekends - Familiarity with G-Suite and tech tools; experience in a tech startup is a plus - Ability to prioritize and manage multiple tasks efficiently

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