Customer Support Specialist

Orders.co

- Act as the first point of contact for customer inquiries via phone, chat, email, and support tickets - Handle customer questions, issues, and complaints in a timely and accurate manner - Take ownership of issue resolution, ensuring problems are resolved efficiently and to a high standard of customer satisfaction - Identify and escalate complex or unresolved issues to the appropriate teams and ensure proper follow-up - Share knowledge with team members and actively learn from peers - Provide support in specialized cases based on business needs, including customer onboarding and other product-specific support areas

- Fluency in English (C1 or higher) (written and spoken) - At least 1 year of experience in customer support or customer service - Strong understanding of technology and software products - Working hours are shift-based and may vary between 6:00AM – 3:00PM or 10:00AM – 7:00PM (Armenia time), with weekend coverage required as needed - Detail-oriented with strong multitasking, prioritization, and time management skills

Apply here https://ordersco.spark.work/career/job/22?lang=en Please mention in your application that you have learned about this position from MyJob.am