Customer Support Specialist (HelpDesk) for Laboratory Information System (LIS)

Concern-Energomash CJSC

- Receive and manage user inquiries related to the LIS via phone, email, or a ticketing system - Provide first-level technical support to LIS users, including physicians, laboratory staff, and administrative personnel - Guide users on system functionality, data entry, report generation, and troubleshooting errors - Escalate complex or non-standard issues to second-level support, the IT department, or the LIS vendor as needed - Monitor the issue resolution process and maintain clear, ongoing communication with users - Train new users on the fundamentals of working with the LIS

- Bachelor’s degree in Information Technology, Biomedical Engineering, Laboratory Medicine, or a related field - Prior experience working with a Laboratory Information System (LIS) is a strong advantage - Basic understanding of networking technologies - General knowledge of operating systems (Windows, Linux) - Strong analytical thinking and problem-solving skills - High attention to detail - Ability to work efficiently under pressure - Strong sense of responsibility and organizational skills - Effective team player with solid interpersonal skills

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