Account Manager

Coffee House Company

- Explaining the functionality of the application and solving technical problems that arise ⁠- Providing a high level of technical support for application users - Maintaining a log of customer requests and appeals, analyzing feedback - Providing information to customers about new features, updates and changes to the application - Preparation of reports on project implementation and technical support to clients - Provide regular reviews and reports to management on the current status of projects and client activity - Interaction with various functional departments in the company to effectively solve problems - Implementation of appropriate changes in the system during promotions - Participation in planning, organizing and monitoring the progress of various projects

- Minimum 1 year of experience in customer support, account management, or a related role - Bachelor's degree in an analytical field like Business, Sales, or Data ⁠- Fluent in both written and spoken English, Russian - Thorough understanding of business objectives and customer service standards - Familiarity with the company's products, services, and overall business - Strong analytical skills with keen attention to detail, committed to continuous improvement - Proficient in project management methodology, capable of issue identification and resolution, and risk management - Ability to efficiently organize and oversee multiple company initiatives, fostering collaboration among team members

Please send your CV to hr@asbc.am mentioning in the Subject line the position you are applying fo Please mention in your application that you have learned about this position from MyJob.am