Call Center Head

Globbing

- Lead and supervise a team of call center agents to meet consistently and exceed performance targets - Oversee daily call center operations to ensure efficiency, quality, and compliance with company standards - Provide coaching, mentoring, and training to team members to enhance their skills and professional growth - Design and implement strategies aimed at improving customer satisfaction, service quality, and operational performance - Manage and resolve escalated customer inquiries and complex issues in a timely and professional manner - Analyze performance metrics and generate regular reports to identify trends and areas for improvement - Collaborate with internal teams and department heads to drive cross-functional initiatives and service improvements - Conduct regular team meetings to communicate updates, align on goals, and foster team engagement - Identify opportunities for process optimization to improve productivity and customer experience - Support the recruitment, selection, and onboarding of new call center staff as needed

- Bachelor’s degree in Business Administration, Communication, Sales, or a related field - Minimum of 2 years' experience in a call center environment, with at least 2 years in a supervisory or managerial role - Proven leadership abilities and strong interpersonal communication skills - Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment - Proficient in call center systems, CRM platforms, and customer service tools - Strong analytical, problem-solving, and decision-making capabilities

Apply here https://globbing.zohorecruit.com/jobs/Careers/756140000001184111/Call-Center-Head?source=CareerSite Please mention in your application that you have learned about this position from MyJob.am