Technical Support Engineer

Krisp

- Remotely troubleshoot issues related to Krisp application on Windows and Mac platforms with available resources & tools - Diagnose complex technical problems by analyzing logs, replicating issues, and using debugging tools - Clearly communicate technical solutions and updates to customers in a professional and understandable manner - Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services - Work closely with Product, Engineering, CX and Sales teams to ensure commitments to customers are met - Contribute to the development of support processes and tools to enhance efficiency and customer satisfaction - Stay current with company products, services, changes, and updates - Be involved in QC sessions, knowledge base and documentation creation

- 2+ years of technical support experience in B2B/B2C software industry - Strong written English skills (strong verbal English is a plus) - Solid understanding of Windows & Mac systems and Web infrastructures - Experience with Zendesk - Proven analytical and problem-solving abilities and adaptability, attention to details and organizational skills - Knowledge on VDI & SSO technologies is a plus - Ability to multitask and prioritize - Readiness to work evening shifts

Apply here https://krispai.notion.site/25592f5cd1bb815ab34dd7031f89b832?pvs=105 Please mention in your application that you have learned about this position from MyJob.am