Premium Relationship Manager

Ameriabank CJSC

- Provide advice to clients and introduce the services offered by the Bank - Open bank, deposit and card accounts and prepare required document packages, make sure all the documents are complete and accurate - Prepare and maintain client files, both in paper and electronic forms (including in the Bank’s operational system, CRM database) - Maintain and trigger growth of the time deposit base, prevent possible leakage - Track clients' account turnover and offer new banking services where necessary - Track clients' transactions throughout the business process - Act as liaison between the client and departments of the Bank - Accept applications from clients for any service offered by the Bank - Provide advice to clients in relation to completion of payment documents - Prepare and deliver to clients account statements, references and other informational materials - Deliver payment cards to clients - Receive instructions from clients via telecommunication means (phone, fax, email) - Answer the phone calls of clients Keep contact with clients, including for the purpose of: - Getting clarifications from various departments on client transactions - Reminding clients of the time deposit expiry - Reminding of loan repayment dates - Offering/selling additional bank products - Develop the assigned clients by offering new services to them and actively participate in client outreach - Collect and present to division/direction head client observations, recommendations and complaints with regard to any operation or service of the bank - Present daily operations to the Senior/Chief Relationship Manager or the Head of the Direction for review - Receive cash required for cash operations and return excess cash - Handle cash deposit and withdrawal operations via client accounts - Process currency exchange transactions - Accept and execute clients’ payment orders - Charge commissions for bank transactions - Service payment cards via POS-terminals - Create and check packages of supporting documents for daily transactions - Submit reports whenever required - Perform other tasks as assigned by supervisor(s)

- University degree in finance, accounting or economics - At least 3 years of work experience in customer service - Knowledge of banking and accounting fundamentals - Basic knowledge of banking and civil legislation - Proficiency in MS Word, Excel, AS-Bank 4.0 Operational Day - Excellent command of Armenian, Russian and English - Communication skills and courteous manners - Attention to detail - Ability to work in a team - Negotiation skills - Ability to make decisions under pressure and handle stressful situations

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