Call Center Specialist (Day Shift)

Evocabank

- Answer customer’s phone calls and provide necessary information - Identification of customer needs, consultation and sales through phone calls, electronic media and communication software - Checking up, processing and implementing customer messages received from remote service systems - Working with databases, implementing data entries - Preparation and presentation of relevant reports

- University degree - At least a year's professional experience at bank as a Call center specialist - Good knowledge of MS Office, electronic communication software like Skype, Viber, WhatsApp, etc - Excellent communication skills, literate speech - Customer-oriented approach - Ability and desire to learn quickly - Advanced skills of customer acquisition and sales - Negotiation and conflict management skills - Fast orientation - Initiative and high sense of responsibility - Excellent knowledge of Armenian, Russian and English

Please send your CV to cv@evoca.am by indicating "Call Center Specialist" in the subject line of the e-mail Please mention in your application that you have learned about this position from MyJob.am