Claims Specialist

FlyOne Armenia

- Receiving, registering, and reviewing passenger claims and inquiries - Analyzing circumstances related to flight delays, cancellations, baggage issues, refunds, and other cases related to air transportation - Preparing official responses to passengers, government authorities, and other relevant stakeholders - Coordinating with Operations, Commercial, Airport, and other departments to obtain the necessary information - Reviewing documents and data related to bookings, tickets, flights, and ancillary services - Assessing the validity of compensation and refund claims in accordance with applicable rules and legislation - Handling inquiries from government authorities and preparing relevant explanations and responses - Maintaining the claims database, monitoring response deadlines, and preparing reports - Cooperating with the Legal Department on complex and disputed cases

- University degree, preferably in Law - Previous experience in the aviation industry will be a significant advantage - Experience in handling claims, customer inquiries, or working in a legal environment - Knowledge of consumer protection and/or air transportation legislation will be an advantage - Strong analytical skills and the ability to work with documents and large volumes of information - Excellent written and verbal communication skills in Armenian, Russian, and English - Strong business correspondence skills - High attention to detail, responsibility, and ability to meet deadlines - Ability to handle conflict situations and provide well-grounded solutions - Proficiency in MS Office

Interested candidates can apply for this position by sending their CV to hr@flyone.am, with “Claims Specialist” in the subject line. Please mention in your application that you have learned about this position from MyJob.am