Help Desk Operator

HayPass

- Receive and handle incoming calls, emails, and support tickets from enrolment centers, operators, and citizens - Provide first-line troubleshooting and support for operational and system-related issues - Accurately log, track, and update incidents and service requests in the help desk system - Escalate unresolved or complex issues to the Help Desk Coordinator or relevant technical teams - Follow up on open tickets to ensure timely resolution and customer satisfaction - Provide guidance to operators and users on system usage, procedures, and common issues - Maintain clear and professional communication with all stakeholders - Ensure compliance with internal procedures, policies, and service standards - Contribute to maintaining accurate records of incidents, resolutions, and recurring issues - Support testing and validation activities when system updates or changes are introduced - Assist in maintaining and updating the internal knowledge base and FAQ materials - Promote a customer-focused and service-oriented approach in all interactions

- Bachelor’s degree or a relevant background preferred - Prior work experience is an advantage - Strong customer service and communication skills - Ability to handle calls, emails, and user inquiries professionally Problem-solving skills to resolve user issues efficiently - Accurate logging and follow-up of requests and tickets - Ability to explain processes and guide non-technical users - Patience, empathy, and a service-oriented attitude - High sense of responsibility in handling personal data - Ability to work under pressure and collaborate in a fast-paced environment - Excellent verbal and written communication skills in Armenian; English is an advantage - Ability to follow procedures with consistency and accuracy - Proficient computer skills, including Microsoft Office High accuracy in data entry and attention to detail - Honesty, integrity, and confidentiality handling

Apply here https://haypass.spark.work/career/job/21/help-desk-operator?lang=en Please mention in your application that you have learned about this position from MyJob.am