Customer Relationship Specialist/Payment services and Data Governance Center

CENTRAL BANK OF ARMENIA

- Develop and document processes related to relationships with market participants (customers), including customer onboarding, customer management, clarification of issues related to payment messages, reporting, and billing - Ensure the definition, segregation, and coordination of roles and responsibilities among Central Bank departments in the provision of payment services - Develop and implement process and change management plans, ensuring the transition to a new operational model for service delivery - Organize and facilitate discussions and workshops among relevant departments and market participants - Oversee the implementation and execution of operational (day-to-day) processes, ensuring compliance with “four-eyes” control mechanisms - Organize trainings, simulations, and testing sessions for Central Bank staff and market participants - Identify and assess process adoption risks, collect feedback, and ensure continuous improvement - Ensure the integration of newly implemented processes into ongoing operations, providing clear accountability among market participants - Collect feedback from internal users and customers to improve implemented services - Create and implement continuous service improvement mechanisms aimed at enhancing customer experience

- Higher education in business administration, economics, or finance - At least 3 years of professional experience in payments, finance, process management, or customer relationship management - Knowledge of business and operational process modeling tools (BPMN, UML, or similar) - Knowledge of process management and optimization methodologies (Lean, Six Sigma, TQM, Theory of Constraints) - Knowledge of payment systems, messaging flows, and settlement process organization - Knowledge of compliance, risk management, and business continuity principles in the financial sector

Apply here https://ats.hirebee.ai/en/jobs/customer-relationship-specialistpayment-services-and-data-governance-center/apply?source_id=staff Please mention in your application that you have learned about this position from MyJob.am