IT Service Desk Administrator (all genders)

TeamViewer Armenia

- Be the first point of contact for internal IT issues via our Service Desk hotline - Provide comprehensive support to all departments by diagnosing, troubleshooting, and resolving hardware, software, and network issues - Manage and resolve tickets within SLA timeframes using our ticketing system - Escalate complex incidents to specialized teams when needed - Assist in ongoing IT projects and support initiatives - Handle provisioning and maintenance of high-end end-user hardware - Collaborate with our global IT teams to deliver best-in-class IT services

- A university degree in Computer Science, Telecommunications, or a related field. Preferably 1+ year of professional experience in technical support or help desk roles - Fluency in English (spoken and written) is essential - Solid understanding of Windows 11, macOS, and basic knowledge of Active Directory, Entra ID, and networking concepts - Excellent communication and problem-solving skills with a customer-first mindset - Ability to work both independently and collaboratively in a fast-paced, international environment - Prior experience with ticketing systems like FreshService is a plus

Apply here https://careers.teamviewer.com/job/Yerevan-IT-Service-Desk-Administrator-%28all-genders%29-0018/1324887355/ Please mention in your application that you have learned about this position from MyJob.am