Account Manager (Mixed shifts) / VBET

SoftConstruct

- Process and monitor inquiries and requests addressed to the department - Respond promptly and professionally to inquiries from customers, resolving issues effectively - Support the customer group with fast and effective communication through various channels, including phone, email, and social media - Build trust and foster positive relationships with customers, ensuring they feel valued and engaged - Proactively address concerns to reduce customer dissatisfaction and prevent passivity - Inform customers about new products, promotions, and exclusive events - Collaborate closely with CRM and marketing teams to develop tailored approaches for customers, provide bonuses, and resolve technical issues

- Fluent and proficient in the native language Armenian - Fluent and proficient in English (additional languages are an advantage) - 1+ years of experience in customer service, sales, or account management - Good knowledge in Microsoft Office Suite (Excel, Word) - Good knowledge in Google Drive - Strong verbal and written communication skills, with the ability to engage clients professionally - Ability to communicate clearly and confidently with clients, adapting communication style based on the situation - Active listening skills to understand client needs, address concerns, and build trust - Empathy to recognize and understand clients’ emotions and perspectives - Effective time management skills to prioritize tasks and meet deadlines - Flexibility and adaptability to thrive in a fast-paced environment - Ability to remain calm and composed under pressure - Strong teamwork skills to collaborate effectively with colleagues and team members

Apply here https://peopleforce.softconstruct.com/careers/v/1822-account-manager-mixed-shifts-vbet Please mention in your application that you have learned about this position from MyJob.am