Customer Engagement Specialist

RED Invest Group

Handling inbound calls: Answer all incoming customer calls, ensuring a high level of customer satisfaction Making outbound calls: Actively follow up on customer inquiries through outbound calls and build stronger relationships with them Organizing meetings: Coordinate and schedule meetings between clients and sales team members to secure property bookings Managing and recording inquiries: Accurately record and track all customer inquiries, ensuring timely and efficient responses - Maintaining constant communication with clients: Stay in regular contact with customers to understand their needs, gather feedback for continuous improvement, and show care and attention - Developing and updating the customer database: Continuously update and expand the customer database to improve engagement and retention - Preparing and presenting reports: Prepare and present regular reports in the established format, providing insights and updates on customer engagement activities - Conducting regular market research: Conduct regular research to stay informed about industry trends and customer preferences

- Experience in customer engagement or customer service - Experience in telephone sales - Excellent verbal and written communication skills - Strong interpersonal skills and the ability to quickly build rapport with clients - Problem-solving skills and the ability to handle rejection professionally - Experience using CRM systems and other customer management tools is an advantage

Apply here https://redcareers.bitrix24site.ru/careers/ Please mention in your application that you have learned about this position from MyJob.am