CRM Incident Junior Specialist / VBET

SoftConstruct

- Actively listen and collaborate with the team, demonstrating a willingness to learn new tools (Backoffice, CRM, Metabase, Google Docs, Jira, Figma) and processes - Respond to bonus requests received from the customer service department - Implement and monitor tasks received via the Jira platform, ensuring deadlines are met - Process the provision or rejection of bonuses, considering the department's clear metrics and the customer's gaming history - Identify, correct, and reallocate bonus-related issues if necessary - Detect technical issues arising after the launch of promotional campaigns and notify senior specialists or the team leader - Assist in identifying and resolving CRM-related issues for all products and regions under their responsibility - Perform additional tasks assigned by the team leader, including report generation, segmentation, and promotion proposals

- General knowledge of iGaming products and services - Basic proficiency in English and Russian - Fundamental mathematical skills - Proficiency in Excel for automating and accurately performing calculations - Ability to create and monitor bonuses - General knowledge of back-office and CRM tools, including customer reporting sections, bonus settings, and customer segmentation - Knowledge of Jira for tracking and managing technical tasks assigned to the team

Apply here https://peopleforce.softconstruct.com/careers/v/1842-crm-incident-junior-specialist-vbet Please mention in your application that you have learned about this position from MyJob.am