Customer Support Specialist

Munich Ventures

- Respond to customer inquiries via email, chat, phone, and social media in a professional and courteous manner - Troubleshoot user issues and escalate complex problems to the appropriate teams - Maintain detailed records of customer interactions - Identify recurring issues and suggest improvements to support processes and product features - Ensure all communications align with the brand’s voice and tone - Monitor and report on customer feedback and support trends

- Higher education - 1–3 years of experience in a customer support or client-facing role - Excellent verbal and written communication skills in English language - Knowledge of German language is a plus - Strong problem-solving skills and attention to detail - Ability to multitask and remain calm under pressure - Familiarity with CRM software is a plus - Basic technical knowledge or the ability to quickly learn new tools and systems

Apply here https://www.careers-page.com/munich-ventures-2/job/QWW77V89 Please mention in your application that you have learned about this position from MyJob.am