Hotel Operations Specialist

Munich Ventures

- Act as the primary point of contact for hotel staff using our platform in Germany, ensuring their operational needs are understood and supported - Gather, analyze, and relay feedback from hotel teams to internal product and development teams - Provide operational insight during product development to ensure feature alignment with hospitality best practices - Support incident management and triage operational issues related to the platform - Collaborate with cross-functional teams (development, QA, customer success) to prioritize and resolve hotel-impacting issues - Ensure cultural and regulatory nuances are considered in the product and service delivery

- Higher education - 1–3 years of experience in a customer support or client-facing role - Excellent verbal and written communication skills in English language - Solid understanding of front office, reservations, or guest service processes - Strong communication and coordination skills across teams and geographies - Ability to analyze operational workflows and identify friction points - Strong organizational skills and comfort with remote collaboration tools - Knowledge of German language is a plus - Strong problem-solving skills and attention to detail

Apply here https://www.careers-page.com/munich-ventures-2/job/QYYWWXWV Please mention in your application that you have learned about this position from MyJob.am