Customer Success Team Lead

Magnus

- Leading the rollout and support of the product in India, the USA, LATAM, and other key regions - Ensuring customers feel supported and satisfied throughout their journey - Delivering projects with clear and measurable outcomes - Designing and executing customer success strategies aligned with company goals - Maintaining an up-to-date, easy-to-understand product knowledge base - Identifying opportunities for added value through upselling and cross-selling - Checking in regularly with customers to understand their needs and offer personalized solutions - Building strategies that increase customer satisfaction and long-term loyalty

- 5+ years of experience in Customer Success, with a strong track record of driving customer satisfaction and retention in SaaS or AI-driven environments - Proven ability to build and scale teams, including recruiting, onboarding, training, and developing high-performing units - Strong project management skills, with the ability to streamline operations, optimize workflows, and maintain high productivity - Fluency in English, with excellent communication skills for collaborating with both local and international clients - Highly proactive and accountable, capable of working independently while effectively managing multiple priorities

Send your CV to hayk@magnus-hr.com with the subject: “Customer Success Team Lead” Please mention in your application that you have learned about this position from MyJob.am