B2B Support Specialist

Company
SoftConstruct
Category
Job Address
Application Deadline
IT
Yerevan, Armenia
27/06/2024
Responsibilities
- Keep the Incident lifecycle complying with Incident Management Process requirements - Organize and prioritize work on daily basis - Analyze and monitor registered incidents on daily basis - Enhance partner service satisfaction through tickets, mails, skype, etc. to foster customer relationships - Report daily the incident problems, analyze common complaints and problems, mention the reported and resolution times, the description of the matters, the solvers and the priorities of each case - Walk the customer through the problem-solving process - Share reports about daily done/resolved tickets/cases, after each shift
Required Qualifications
- Experience in the field is a plus, MS Office literacy - Spoken and written fluency in English, Armenian and Russian languages - Strong self-organizational skills - Communication skills, flexibility, ability to work in a team - Incident Management process knowledge - Knowledge of Jira ticketing system, MS office, mailing system - Ability to work with various departments - Ability to prioritize the tickets/multitask - Following up with customers to ensure full resolution of issues - Ability to work in shifts
Application Procedures
Apply on company website: https://shorturl.at/1gQtb Please mention in your application that you have learned about this position from MyJob.am