Retail Business Change Senior Specialist

Ameriabank CJSC

- Analyze problems reported by service network, develop solutions to improve overall effectiveness - Provide necessary materials to ensure uniform approach throughout service network, ensure effective feedback - Participate in improvement of internal regulations and legal acts together with Innovation and Digitalization Department and other stakeholders, submit recommendations for improvement of internal regulations - Be involved in various operational projects related to retail banking - Perform works envisaged under retail-related improvement requests - Coordinate the testing of retail-related functions during software updates in the bank - Coordinate branch operational systems and branch relations - Prepare internal retail-related reports, conduct analyses and submit recommendations for improvement of effectiveness

- University degree in finance, economics or accounting - At 4 years of work experience in a relevant sphere, including 2 years in customer service - Knowledge of bank accounting fundamentals, banking legislation and prudential standards - Strong critical thinking and ability to analyze financial data - Strong management and leadership abilities - Team player - Ability to make decisions under pressure; problem-solving skills - Strong negotiation and representation skills - Proficiency in banking and accounting software - Good knowledge of MS Office and knowledge of AS-Bank software - Excellent command of Armenian, good command of Russian and English

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