Customer Success Manager

EasyDMARC

- Make sure that all small to midsize customers are onboarded and have started using the services (manually or by automating the process) - Answer non-support-related incoming requests from existing customers - Make sure that all portfolio customers are aware of EasyDMARC’s services portfolio - Make sure that portfolio customers receive information about renewals and are renewed (including upsell/cross-sell if possible) - Find new opportunities for cross-selling and upselling within the portfolio customers constantly

- Bachelor’s degree in marketing or business - At least two years of experience in sales or a CSM role (preferably with a bit of marketing background) - Tech background or experience selling IT Solutions is a plus - Experience with Hubspot, Salesforce, or other CRM is preferred - Familiarity with standard concepts, practice,s and procedures within the IT Security Field - Strong verbal and written communication in English - Good project management skills - Excellent time management and organization skills - Superior customer service skills - Strong collaborative and teamwork skills - Ability to work with minimal supervision - Ability to build rapport with customers via phone, email, and video conferencing

Apply here: https://easydmarc.spark.work/career/job/16/application?isTracked=true Please mention in your application that you have learned about this position from MyJob.am