IT Performance and KPI Analyst

Acba Bank OJSC

- Continuously review and analyze the performance indicators (KPIs) of all units within the IT Directorate, ensuring their alignment with approved methodologies and business objectives - Oversee performance data collection processes, checking that all required Jira fields are filled in, processes are followed correctly, and data is collected completely and accurately - Ensure that all IT units have clear, documented data sources for their metrics, and regularly track and keep these sources up to date - Collaborate with division heads on a monthly basis to calculate and review performance metrics using Excel, MS Forms, Jira and other tools - Identify when KPIs require revision or modification and present corresponding recommendations to the Division Head - During the performance evaluation cycle, prepare and provide summary data and reports to the Division Head and other IT leaders - Work closely with the Data Analytics team on expanding the performance dashboard (adding new divisions, new capabilities, including AI-based automated processes and insights) - Use Excel, Power BI, AI tools to conduct analysis and prepare reports

- 3–5 years of experience in IT performance management, KPI analysis, or a related field - Knowledge of IT processes and the specifics of IT division operations - Strong knowledge of Jira Software and experience extracting and analyzing data from it - Advanced knowledge of Excel (pivot tables, complex formulas, data processing and analysis) - Working experience with Power BI (building and maintaining dashboards) - Experience in people/data analytics - Project management experience - Knowledge and application experience of Agile methodologies - Experience working with AI tools will be considered an advantage - Excellent communication and stakeholder management skills

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