Billing & Payments Analyst

Krisp

- Own the end-to-end accounts payable process: collect vendor invoices, record them accurately, and ensure all vendors are paid in time - Maintain and monitor the AP Ageing report, flagging overdue or upcoming payables - Manage the procurement taskboard, tracking and resolving all AP-related tasks and requests - Collect W forms (W-9/W-8) from vendors and keep vendor tax documentation complete and up to date - Maintain accurate records of purchase orders, invoices, and payments - Respond to customer billing-related requests through ticketing systems and email - Handle payment disputes and chargebacks end-to-end - Process refunds and cancellations - Perform ongoing billing system cleanup to keep subscription and customer records accurate - Process internal and external requests for changing customer details, pricing options, and other information in the billing systems - Collaborate with the Sales and Customer Support teams on customer billing queries and outstanding balances

- Bachelor’s degree in Accounting or a related field - 2–3 years of experience with accounts payable, invoicing, collections, and/or billing operations - Hands-on experience with (or ability to quickly learn) Stripe, PayPal, Zendesk, Brex, and Notion; familiarity with payment dispute/chargeback processes is a strong plus - Proficient in Microsoft Office applications and Google Sheets - Fluency with AI tools (e.g., ChatGPT, Claude) and eagerness to apply them to automate and improve day-to-day finance workflows - Knowledge of GAAP is a plus - Strong attention to detail with a dedication to accuracy - Excellent verbal and written communication skills, including customer-facing correspondence via ticketing systems and email - Ability to analyze large sets of data - Comfortable working across multiple systems - Fluency in English - Ability to work across different time zones

Apply here https://krispai.notion.site/4c092f5cd1bb8310a33c81f4bc2df753 Please mention in your application that you have learned about this position from MyJob.am