Operations Support Specialist

Buymie

- Manage customer and contractor conversations through Intercom, providing timely, accurate, and solution-focused support - Monitor live orders and proactively identify, investigate, and resolve operational issues to ensure a seamless experience for customers and contractors - Detect, report, and assist in troubleshooting technical issues, system errors, and bugs, escalating issues where needed - Support day-to-day operational workflows by ensuring tasks are completed efficiently and in line with company standards - Follow company procedures, policies, and quality standards to maintain operational excellence - Collaborate closely with other support and operational teams, Product, Engineering, and other cross-functional teams to ensure efficient workflows and continuous service improvements - Provide actionable feedback to relevant teams to improve operational processes, tools, and overall service quality - Perform additional duties as required to support operational excellence and business objectives

- Up to 2 years of experience in operations, customer support, logistics, or a similar role - Excellent written and spoken English - Strong problem-solving skills with the ability to assess situations quickly and make effective decisions - Excellent communication and interpersonal skills with a customer-first mindset - Ability to work collaboratively with diverse teams in a fast-paced environment - Availability to work night shifts (not overnight) and weekends - Familiarity with Intercom, Google Workspace, and other technology tools; experience working in a tech startup is an advantage - Strong organizational skills with the ability to prioritize and manage multiple tasks efficiently.

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