Training Programs and Delivery Manager

TUMO Center for Creative Technologies

- Lead, manage, and mentor a team of around 15 Training Programs and Training Delivery professionals, fostering a collaborative, learner-centered culture while driving high performance, engagement, and professional growth - Plan, organize, and manage the resources, materials, and toolkits required for effective team management - Oversee the end-to-end lifecycle of training programs - from needs assessment and design through delivery, evaluation, and continuous improvement - ensuring timely execution and a high-quality learning experience - Conduct training needs and gap analyses, collaborating with internal stakeholders to design and enhance programs aligned with departmental and organizational priorities - Establish feedback mechanisms, reporting systems, and performance metrics to evaluate program effectiveness, monitor delivery quality, and drive data-informed improvements - Leverage learner feedback, performance data, evaluation results, and industry best practices to continuously improve training programs, delivery methods, and team effectiveness

- Minimum of 5-7 years of experience in leadership roles, managing cross-functional teams and operational processes - At least 3 years of experience managing and scaling training programs, including oversight of training teams and delivery systems - Proven expertise in stakeholder management, project management, and operational execution - Demonstrated leadership, coaching, and people development skills, with a track record of building high-performing teams - Excellent written and verbal communication skills in both English and Armenian, with the ability to collaborate effectively across all organizational levels - Strong analytical, organizational, and decision-making skills, with a strategic mindset and a data-driven approach to problem-solving and program execution

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