Customer support specialist

AMIO BANK

- Providing consultation to current and potential customers regarding the services and products offered by the Bank - Providing technical support regarding systems available to customers - Conducting cross-selling through inbound calls - Conducting outbound phone calls for sales promotion purposes to different target groups, as well as based on predefined lists, depending on the company's other needs - Identifying customer issues, resolving them promptly, as well as transferring information regarding raised and unresolved matters to the relevant departments or direct supervisor - Accepting customer complaints and suggestions received via phone calls and forwarding them to the employee responsible for handling requests and complaints - Performing other ongoing tasks at the call center

- Higher education - 1 year of work experience in customer service - Knowledge of the legislation regulating banking activities - Computer skills: Microsoft Office, AS Bank System - Excellent communication and interpersonal skills - Ability to work in a dynamic, fast-paced environment - Teamwork ability - Excellent knowledge of Armenian - Good knowledge of Russian or English

Apply here https://amiobank.spark.work/career/job/281/application?sourceCode=0e6c20e91cffab3b&lang=am Please mention in your application that you have learned about this position from MyJob.am