Call Center Specialist (Full time)

Universal Health Insurance Fund (UHIF)

- Answering incoming calls and providing accurate and timely customer support - Make outgoing calls to provide information about insurance services and maintain communication with customers and partners - Provide information about insurance services and terms - Record customer inquiries, questions, and complaints in the system - Direct customer calls to the appropriate specialists - Ensure compliance with internal procedures and service quality standards - Participate in internal trainings and self-development programs

- Higher education or secondary vocational education - Excellent command of Armenian (knowledge of Russian and English is considered an advantage) - Basic knowledge of computer applications (MS Office, CRM systems) - Excellent verbal and written communication skills - Stress resistance and a high level of responsibility - Work experience in a Communications Center or in customer service will be considered an advantage - Ability to work in a team and adapt quickly

Apply here https://www.uhif.am/am/career?jobId=cmpdtdj3q00010bkgmgaic4nh&source=Staff.am Please mention in your application that you have learned about this position from MyJob.am