Service Desk Specialist / VBET

SoftConstruc

- Organize and follow up work processes based on priorities and deadlines, as well as time and task management during shifts - Plan and designate request resources, prepare assets, monitor progress and keep stakeholders informed the entire way - Update the team and team lead about daily done/resolved Critical and Major Incidents after each shift - Provide specialized investigation and diagnosis of all cases - Provide research answers to the questions and guide through corrective steps - Understand the task and organize the tasks' workflow regarding the description and processes - Act as a coach/mentor for newly hired team members - Make suggestions regarding the optimization of the working/task process within the VBET internal and external teams - Handle the additional tasks delegated by the management - Ensure that assigned tickets are managed robustly & effectively and that business impact is identified and minimized

- Knowledge of English and Russian languages - Knowledge of Jira ticketing system, MS Office, and the mailing system - Knowledge of gambling industry regulations and licensing requirements - Ability to create and update knowledge base information - Knowledge of the technical aspects of online gaming platforms, including their architecture, how games are delivered to users, and how customers interact with them - Understanding of licensing requirements and regulatory frameworks across various jurisdictions - Understanding of cybersecurity protocols to protect user data - Ability to work collaboratively across departments and teams to achieve shared goals - Resilience and adaptability in dynamic or high-pressure environments - Capability to foster an inclusive and positive organizational culture - Strong time management skills to prioritize tasks - Proven analytical and problem-solving abilities - Strong analytical and communication skills to effectively diagnose requester issues and explain solutions clearly

Apply here https://peopleforce.softconstruct.com/careers/v/2549-service-desk-specialist-vbet Please mention in your application that you have learned about this position from MyJob.am