Customer Success Specialist (Local Market)

Dexatel

- Serve as the main point of contact for existing partners, ensuring a smooth and efficient customer experience for the local partners - Provide timely and effective support by addressing inquiries, issues, and resolving concerns - Engage with inbound leads, qualify them effectively, and guide them through the conversion process into long-term customers - Build and maintain strong relationships with partners, ensuring long-term collaboration and customer satisfaction - Identify opportunities to introduce additional products and services that align with customer needs - Develop strategies to drive upsells and cross-sells, helping customers maximize the value of our offerings - Collaborate with internal teams to create customized solutions for partners - Respond to partner inquiries via email, chat, and phone, ensuring prompt and professional communication - Provide clear and concise explanations of products, services, and policies - Gather customer feedback and relay insights to internal teams for continuous improvement - Conduct live demos for new and existing partners, showcasing product features and benefits - Educate customers on best practices to maximize their success with our solutions - Assist in onboarding new partners, ensuring they have a seamless transition and understanding of our platform

- 3+ years of experience in customer success, account management, or customer support in a B2B SaaS environment - Bachelor's Degree in Business Administration, Marketing, Management or any other relevant fiel - Strong communication and problem-solving skills with a customer-first mindset - Experience with cross-selling and upselling strategies - Fluent in written and verbal communication skills in the English language - Ability to conduct product demos and simplify complex concepts for customers - Familiarity with CRM tools and customer support platforms is a plus - Proactive and results-driven, with a passion for building relationships and driving customer success - Strong detail orientation and ability to dive deep into the processes - Excellent communication and problem-solving skills - Multi-tasking abilities

Please send your CVs to careers@dexatel.com, mentioning “Customer Success Specialist (Local Market)” in the subject line. Please mention in your application that you have learned about this position from MyJob.am