Sales Specialist

Armenian Code Academy

- Guiding prospective students through the entire enrollment journey, from initial contact to course registration, ensuring a smooth and personalized experience at every step - Understanding the needs and supporting the potential student candidates by phone, email, social media, and other communication channels - Providing above-and-beyond customer service support - Providing accurate, valid, and complete information about ACA educational products - Handling customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keeping records of customer interactions, processing customer accounts, and filing documents - Collect and group main requests received by phone & social media and provide new courses and existing processes improvements recommendation - Conduct outbound calls proactively contacting prospective leads

- 1+ years of customer support or sales experience - Superb customer service skills - Strong sense of ownership and responsibility, leaving no unsolved problems - Tech Intelligence or readiness to learn - Native Armenian, good command of Russian, and advanced proficiency in English - Excellent communication skills - Ability to quickly find the necessary information on the web

If you are aligned with all of this, send your CV to careers@aca.am with “Sales Specialist” in the subject, and we will let you know about other stages. Please mention in your application that you have learned about this position from MyJob.am