Technical Support Engineer

AeroDynamics CJSC

- Technical Diagnosis: Use your engineering expertise to investigate and solve complex technical issues reported by customers - Complaint Coordination: Evaluate incoming complaints and route them to the correct engineering department based on the technical root cause - Communication Link: Act as the professional liaison between the customer and the technical team, translating complex updates into clear, actionable information - Status Management: Maintain and update the internal tracking system to ensure the status of every issue is accurate and visible to all stakeholders - Escalation Tracking: Monitor the progress of assigned tasks to ensure engineering teams meet deadlines and customer expectations

- Education (Mandatory): A Bachelor’s degree in Engineering (Computer, Electrical, Mechanical, or related field) - Technical Proficiency: Ability to understand complex systems and read technical documentation - Operational Excellence: Strong organizational skills to manage multiple tickets and coordinate between various departments - Communication: Excellent written and verbal skills for high-level professional interactions - Experience: Prior experience in a technical support, maintenance or engineering coordination role is highly preferred

Apply here https://aerodynamics.bamboohr.com/careers/224 Please mention in your application that you have learned about this position from MyJob.am