Customer Support Representative

NewGMedia

Looking for a job where you can work from home, build real experience in iGaming, and actually feel like you’re part of a team (not a robot answering copy-paste messages)? Then keep reading We’re hiring a Customer Support Representative to join a fast-growing iGaming group and support customers via chat/email/calls - What you’ll be doing (day-to-day) - While helping customers, solving issues fast, and keeping the experience smooth and professional, you will: - Reply to customer requests via Live Chat, Email, and Calls (when needed) - Handle conversations with care, speed, and quality - Follow clear procedures and keep everything documented properly - Escalate complex cases to supervisors when needed - Spot patterns during your shift (payment issues, bugs, common questions) and report them to teams like Product / Banking - Complete small outbound tasks (follow-ups, checks, etc.) - Work with internal tools like Zendesk / Backoffice / VPN / Remote Desktop - Work schedule & shifts - This role is shift-based, and night shifts are part of the job. - Morning / Afternoon / Night shifts - Working hours are mainly based on GMT+2 - 8 working hours per day + 1.5-hour break - Before you start, you’ll go through a structured onboarding training - Training duration: 4 weeks - Training schedule: 5 days/week, 6 hours/day - Training time: preliminarily 09:00–15:00 (GMT+2)

- What we need from you - You don’t need to be “perfect” — but you must be reliable and ready to learn - 1+ year experience in online customer service (iGaming experience is a BIG plus) - C1+ level of English (spoken + written) - Strong communication: clear, polite, confident - Good attention to detail (you don’t miss small things) - Ability to stay calm under pressure - Basic computer skills + ability to work with multiple tools at once - Comfortable using Microsoft Office (or similar) - Your setup (required) - To work remotely, you need: - Your own laptop/PC - Stable electricity - Fast and stable internet

Send your CV to anna.a@newgmedia.net and we’ll schedule a short screening call if your CV is shortlisted. Please mention in your application that you have learned about this position from MyJob.am