Mid-Level Customer Care Specialist (Day Shift)

10Web

- Handle incoming customer inquiries and support requests - Communicate with customers to provide information about products, services, and technical issues - Analyze customer requests to identify issues and provide appropriate solutions - Resolve customer complaints in a timely and professional manner - Follow up to ensure customer issues are resolved and expectations are met - Adhere to internal processes, guidelines, and support workflows - Escalate complex or high-priority issues when necessary - Stay informed about product updates, changes, and new features - Actively engage with customers to improve satisfaction and retention

- Excellent written English skills - Tech-savvy with strong problem-solving abilities - At least 1 year of customer care experience, with experience in the IT industry - Strong communication and interpersonal skills - Ability to manage multiple tasks, prioritize work, and meet deadlines - Customer-oriented mindset with flexibility in handling different customer needs - Strong typing, grammar, and written communication skills - Team-oriented attitude with a willingness to learn and collaborate

Apply here https://10web.bamboohr.com/careers/68?source=aWQ9Mg%3D%3D Please mention in your application that you have learned about this position from MyJob.am