Customer Support Specialist

Buildern

- Address customer inquiries via live chat, email, and calls with empathy, clarity, and professionalism - Troubleshoot software-related issues, replicate user-reported bugs, and document scenarios clearly for the product team - Become a product expert who can guide customers through complex workflows with ease - Provide step-by-step guidance and support to the customers to adopt and maximize Buildern - Collaborate with internal teams by sharing user feedback and advocating for improvements - Help build and improve our internal and customer-facing knowledge base articles - Proactively follow up with users to ensure their issues are fully resolved - Contribute to a positive team culture and help improve support processes

- Excellent communication skills in English (written and verbal), with a friendly and professional tone - 2+ years of experience in a customer-facing role, preferably in SaaS, accounting, or tech support - Empathetic, patient, and confident in handling different personality types - Able to stay calm under pressure and manage multiple chats or tasks simultaneously - Quick learner with a passion for technology and problem-solving - Strong analytical and troubleshooting skills - Familiarity with tools like Intercom, Excel, or Jira is a plus - Knowledge of the construction industry or project management software is a bonus

Apply here https://buildern.bamboohr.com/careers/31 Please mention in your application that you have learned about this position from MyJob.am