Global Support Engineer
Company
CodeSignal
Category
Job Address
Application Deadline
IT
Yerevan, Armenia
03/12/2025
Responsibilities
- Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter
- Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
- Have a clear understanding of the needs and workflows of users
- Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue
- Delight users through effective and efficient communication and resolution of issues
- Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
- Maintain communication with users and internal stakeholders to ensure an excellent user experience
Required Qualifications
- 2+ years experience in a support role (preferably with B2B or SaaS)
- Strong written and verbal communication skills in English
- Proficiency in at least one programming language
- Ability to remain focused and flexible despite competing priorities
- Organizational, research, and time-management skills
- Strong troubleshooting and problem-solving skills
- A collaborative, helpful, and empathetic team player
- A quick and agile learner that can adjust strategies quickly
- Able to effectively identify severe issues and escalate them properly
- This role is open to full-time candidates anywhere in the U.S. with a minimum 5-hour overlap with PST working hours
- Excited about joining a fast-paced startup and working harder than they have ever worked before
Application Procedures