Training Supervisor

Armenia Marriott Hotel Yerevan

- Work closely with department heads to identify training needs and create effective learning solutions - Conduct thorough needs assessments to identify training priorities and develop learning strategies accordingly - Prepare a detailed training plan along with a scheduled calendar of sessions - Design, develop, and deliver in-house training programs tailored to various roles and departments - Create engaging training materials, including facilitator and participant guides, manuals, presentations, job aids, and visual support (e.g., brochures, posters) - Prepare and organize training sessions, including materials setup and logistical coordination - Facilitate various training formats such as stand-up training, interactive workshops and soft skills development programs - Deliver engaging training sessions for team members across all departments - Organize onboarding and orientation of new team members - Evaluate training effectiveness through feedback, assessments, and performance metrics, and adjust programs as needed - Ensure service standards and operational procedures are understood and consistently applied. Help maintain high standards of service and performance - Oversee and monitor the internal Digital Learning Zone platform to ensure all Marriott-mandated trainings and programs are completed by employees on time - Oversee Marriott's TakeCare program by developing and implementing a monthly TakeCare plan, engaging TakeCare Champions, and tracking results - Play a key role in building a strong learning culture

- Proven experience as a Trainer, preferably in the hospitality industry - Strong presentation, communication, and facilitation skills - Ability to engage and motivate diverse groups of learners - Knowledge of adult learning principles and training best practices - Fluency in Armenian and English languages, knowledge of Russian is a plus - Flexibility to work across different shifts if required

All interested and qualified candidates are welcome to submit their CV to marriott.yerevan@marriott.com, with clearly mentioning the position title “Training Supervisor” in the subject line of the e-mail. Please mention in your application that you have learned about this position from MyJob.am