Front Office Agent

DoubleTree by Hilton Yerevan City Centre

- Greet visitors, register and assign rooms to guests - Provide service referrals to guests - Manage guest complaints, requests in a professional manner - Accept reservations by telephone or e-mail when the reservation agent is not available - Keep records of room availability and guests' accounts - Contact housekeeping, maintenance or other relevant staff when guests report an issue

- Higher education (final year students are welcome) - Excellent knowledge of Armenian, English and Russian - Experience with hotel reservations software, like Opera, will be a plus - Good knowledge of MS office - Ability and readiness to do shift work, night shifts may be included - Good communication skills - Capacity to work under pressure, multi-tasking skills - Enthusiasm to work with the team and in the team

Interested candidates are welcome to e-mail their CVs to hr@doubletreebyhiltonyerevan.com Please mention in your application that you have learned about this position from MyJob.am