Support Specialist

New City Projects

- Monitor and review employees’ calls - Check and analyze sent and received messages - Ensure the accuracy and completeness of data in the CRM system - Prepare reports on identified issues or deviations - Contribute to the improvement of customer service quality - Perform other duties arising from the position as required

- Higher education - Broad IT knowledge, including - Excellent knowledge of computer operating systems (Windows, macOS) and office software - General understanding of IT security and data protection principles - Knowledge of basic networking technologies and internet connectivity - Experience with CRM/ERP systems or ability to learn them quickly - Strong attention to detail and analytical thinking - Excellent command of Armenian; knowledge of Russian and English is desirable

Application procedure: To apply for this position, send your CV to hr@newcity.am. to the address, indicating the Support Specialist in the subject line. Please mention in your application that you have learned about this position from MyJob.am