Inbound Communication Team Specialist (Contact Center). Paid Internship

Ameriabank CJSC

- Effectively answer phone calls, handle inquiries related to service, products and transactions in accordance with the bank's internal legal acts - Provide comprehensive consultation and advice to the bank's existing and potential clients by phone or other remote communication channels, stimulate clients' interest towards the services and products offered by the bank - Cross-sell banking services and products to existing and potential clients by phone or other remote communication channels - Promptly respond to card-related inquiries (provide information about transaction, handle card blocking/unblocking requests), working closely with card service and fraud monitoring functions of the bank to protect clients' interests - Perform client account operations within the scope of phone banking and distance banking services - Perform other duties as assigned

- University degree in economics, humanities, linguistics or related fields - Experience in service, phone sales/marketing, sales promotion and/or marketing will be an advantage - General knowledge of banking services and products is desirable. - Basic knowledge of the banking sector and civil legislation will be an advantage - Communication skills - Ability to work under pressure - Negotiation skills - Team player skills - Ability to handle stressful situations - An exceptional hard worker with a strong sense of responsibility - Profound knowledge of MS Office - Excellent command of Armenian, Russian and English

Apply here https://ats.hirebee.ai/en/jobs/inbound-communication-team-specialist-contact-center-paid-internship/apply?source_id=staff Please mention in your application that you have learned about this position from MyJob.am