Junior Technical Support Specialist

VAZQ COMMUNICATIONS INC.

- Analyze data related to client-reported issues (Trouble Tickets) - Create and send Trouble Tickets to clients - Quickly and efficiently resolve technical issues - Follow up with clients to ensure issues are fully resolved - Monitor and test service quality to ensure compliance with standards - Perform routing analysis in collaboration with the sales team - Test and analyze routing results - Provide technical support to clients and internal teams

- Sufficient technical and computer knowledge - Proficiency in Windows operating systems and MS Office programs (Excel, Outlook) for data analysis and communication processes - Written communication skills in English and Russian for effective collaboration in international processes - Time management and the ability to plan work processes effectively - Attention to detail to identify and resolve technical issues accurately and quickly - Experience in technical support or a related IT field will be considered an advantage

Please send your CV to hr@vazq.com. Please mention in your application that you have learned about this position from MyJob.am