Customer Experience Quality Manager

Smartbet

- Take charge of managing and resolving customer complaints with professionalism and speed - Evaluate the quality of customer interactions across multiple channels, maintaining consistently high standards - Analyze customer feedback, trends, and survey data to uncover actionable insights - Maintain detailed records of complaints and resolutions, and provide regular quality reports to leadership - Collaborate closely with the customer support team to streamline processes and implement service enhancements

- 3+ years in a Customer Service role, ideally within iGaming or a fast-moving digital industry - At least 1 year of hands-on experience in Complaint Management or Service Quality Control - Strong analytical and problem-solving skills, with a passion for continuous improvement - Excellent organizational and multitasking abilities in a high-energy environment - Good command of English

Please send your CV to hr@smartbet.llc Include " Customer Experience Quality Manager " in the subject line. Please mention in your application that you have learned about this position from MyJob.am