Customer Service Specialist

emater

- Respond to customer inquiries and resolve any issues via phone, email, and live chat - Manage and resolve customer complaints, requests, and inquiries in a timely and professional manner - Provide accurate and complete information about company products and services - Process orders, returns, and exchanges, ensuring accuracy and efficiency - Work closely with marketing and technical teams to ensure customer satisfaction and resolve any issues - Maintain accurate records of customer interactions and transactions using our CRM system - Generate upsell opportunities - Stay up-to-date with product knowledge, promotions, and company policies and procedures - Dealing with escalated cases with appropriate product knowledge and patience - Resolve conflict cases with the customers providing accurate information - Continuously look for opportunities to improve the customer experience and suggest process improvements to the management team

- Native or bilingual knowledge of English language with excellent verbal and written communication skills - 2+ years of customer service experience, preferably in a fast-paced e-commerce environment - Ability to multitask, prioritize, and manage time effectively - Strong problem-solving skills and the ability to think creatively to resolve issues - Experience using CRM software and other customer service tools - Ability to work independently and as part of a team - Strong attention to detail and organizational skills - Flexibility to work evenings, weekends, and holidays as needed (rolling shift) - Positive attitude and willingness to learn and grow with the company

Apply here https://emater.bamboohr.com/careers/72 Please mention in your application that you have learned about this position from MyJob.am