CRM Support Specialist

SoftConstruct

- Design and execute daily, weekly, and monthly CRM campaigns focused on customer retention and reactivation - Create and manage personalized promotions for targeted customer segments using CRM tools and platforms - Test campaigns and promotional materials to ensure functionality, regulatory compliance, and optimal user experience - Track, analyze, and report on promotion performance using defined KPIs - Manage customer communication flows across multiple channels (SMS, internal messaging, pop-ups, emails) and align campaigns with appropriate audience segments - Provide support and guidance during CRM system training sessions (e.g., demo calls), and assist with system implementation and onboarding processes

- Bachelor’s degree in Marketing, Business Administration, Economics, Communications, or a related field - Fluency in English, Turkish (additional language skills are a plus) - Proficiency in Microsoft Excel and familiarity with data-driven marketing approaches - Strong ability to work in a fast-paced, dynamic environment - Excellent teamwork, communication, and deadline management skills - Previous experience in customer service or CRM-related roles, ideally within the online gambling, iGaming, or digital entertainment sectors

Apply here https://peopleforce.softconstruct.com/careers/v/2829-crm-support-specialist Please mention in your application that you have learned about this position from MyJob.am