Customer Service Representative

Telecom Armenia OJSC

- Provide timely and professional support to customers via phone, email, or chat - Resolve client inquiries with clarity, empathy, and accuracy - Maintain detailed and accurate customer interaction records - Multitask between systems and tasks while maintaining attention to detail - Collaborate with internal teams to ensure customer satisfaction - Ability to adapt quickly and navigate a constantly changing, fast-moving environment

- Strong English communication skills (both written and spoken) (C1) - Computer literacy and ability to quickly learn new systems - Positive attitude and problem-solving mindset - Customer service experience is mandatory - Experience handling complex customer inquiries, complaints, and technical issues. - Comfortable with basic networking concepts and hardware/software troubleshooting. - Strong multitasking skills and the ability to prioritize tasks in a fast-paced environment. - Previous experience in the telecom industry or technology startups is highly preferred - Proficiency in using CRM systems and customer support tools - Willingness to work flexible hours, including weekends and shift schedules as required.

Interested and qualified candidates are welcomed to send CVs to hrm@telecomarmenia.am Please mention in your application that you have learned about this position from MyJob.am